Before Arrival

• Please present a valid photo ID during check-in.
• Guests are requested to download the Aarogya Sethu app or carry a self-declaration of prior travel history.
• More details of pre-arrival procedures will be provided through email.

During your stay

• Our safety measures include temperature checks, encouraging social distancing and wearing of face mask in public areas of the hotel.
• Sanitizer stations are prominently placed throughout the resort.
• Our staff has been trained extensively on safety, hygiene and physical distancing norms to ensure guests’ wellbeing.
• Layouts for seating in the lobby, restaurants and common areas have been modified to enable physical distancing.
• Public spaces like the swimming pool, gymnasium and spa are subject to opening and closure based on government directives. Please contact us for updated information at any given point.
• To ensure the safety of our guests, visitors will not be allowed to enter guest rooms.
• Guests with high temperatures will be assisted to local doctors and/or hospitals, as required.

Hospitality

At Indralok Palace Hote & Resort, we take immense pride in our outstanding hospitality. While we intend to not waiver from this expectation, we will, however, augment these practices keeping in mind the safety of our guests.

• We use technology for check-ins, check-outs and dining experiences as we approach the new normal of hospitality.
• Guests will be provided with e-bills for their room stay, F&B, and other services utilized, prior to their check-out. Physical bill copies will be printed out only on request.
• We are following the strictest hygiene standards in all our restaurants to ensure that there is absolutely no risk of contamination.
• Reminder signages to encourage social distancing and personal cleanliness is installed in public areas.

Peace of Mind

During your stay with us at Indralok Palace Hote & Resort, you can rest assured knowing that we are doing everything we can to ensure the safety of you and your loved ones.

• More frequent and thorough cleaning of public spaces and guest room surfaces will be carried out.
• Rooms will be well-rested and completely sanitised after checkout, and before reoccupation.
• Guests, as well as associates, are being requested to submit health declarations before entering the hotel premises.
• All our staff members will have easy access to sanitisation stations and protective equipment to keep themselves and our guests safe.
• Regular health checks and counselling support is also being provided to ensure their physical and mental wellbeing.

For more information, or for special requests before your arrival, please reach out to us at info@hotelindralokpalace.com.